Upon purchasing any of the packages and/or memberships from Richmond Pilates you are accepting all of our terms, conditions and policies. Our waiver is below and it is deemed to be accepted by you on the purchase of any packages, membership or product.

“I understand that classes may be physically strenuous and I voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Richmond Pilates or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.

I agree that Richmond Pilates is in no way responsible for the safekeeping of my personal belongings while I attend class. Richmond Pilates does not assume responsibility for any lost or stolen personal property. If I do become the victim of a theft, I will immediately report it to a Richmond Pilates staff member.
I have read, understood and accept the policies of Richmond Pilates including but not limited to the cancellation policy and agree to abide by them as best I can.”


The Membership contract allows for 6 month membership with direct debit payments, occurring weekly, from your bank account or credit card. The cost varies, depending upon the number of classes per week chosen. We currently have twice weekly or three times a week available to purchase.

If the client is unable to attend all allocated classes, the remaining are forfeited. Classes do not roll over to the following week.

Classes on our membership can be used for any of our Pilates sessions for the assigned person only.

There is no additional joining fee. Suspension of the contract is available for two weeks for illness/injury or holidays without charge (contact the studio to arrange this). Cancellation of the contract prior to the completion of the six month period will result in the continuation or lump sum (by organisation of the studio) of the full payment.


Changes to your booking need to be made more than 15 hours prior to your class commencement. We understand sometimes unforeseeable circumstances can arise, but we have to be strict, fair and consistent with all clients therefore no exceptions will be made.

Payment must be made upon booking. To book into a class you must either have pre-purchased sessions in your account or pay at the time of booking into your chosen session.

Out of consideration for your Instructor, other clients, and also for your own safety, the warm-up is an important aspect of each class. Please be aware that if you are more than 5 minutes late for a class, you may not be able to train and will forfeit that class.

Any No Shows will result in a forfeit of that class.

Trainers and classes are subject to change without notice. Richmond Pilates reserves the right to cancel classes if necessary.

Purchasing Policy

All memberships, single sessions and packages have an expiry date for the sessions to be utilised. No extensions can be given beyond this date. Any classes not used prior to the expiry will be forfeited.￾fefffeffa000 Classes are for individual use only and cannot be transferred to another person.

Our Introductory Offers of 5 Classes in 2 Weeks is only available to new clients of Richmond Pilates. The Introductory Offer is non-refundable nor transferable and will activate from the date of your first class booking.

Ability Policy

Pilates Fitness classes may be physically strenuous. All participants are advised to obtain clearance from their GP or Allied Health person prior to attending any classes. It is the participants responsibility to inform the instructor of any injuries or conditions which may inhibit their ability to participate. Exercises may be adapted to assist the participant’s ailment however it is ultimately the responsibility of the participant to reduce or stop any movement which causes pain etc.

All participants must sign the Liability Waiver prior to attending any classes.

Pregnancy Policy

Pregnancy is not an illness and Richmond Pilates does not treat it as one. Women who have previously worked out regularly and consistently are welcome to continue their fitness routine with us throughout their pregnancy. However, ALL pregnant women are required to receive clearance from their GP or Obstetrician first. Exercises may be adapted, however it is ultimately the responsibility of the participant to reduce or stop any movement which causes discomfort/pain etc. There will ultimately be exercises performed during the class environment which may not be suitable (usually due to positioning) as the pregnancy develops so a time may come where Solo sessions are more appropriate. This way the exercises can be tailored to your needs.

Pregnancy is NOT the time to commence a fitness routine if you have not previously been training regularly and consistently.

Alternatively, it may be more suitable to attend our Pre & Post Natal sessions where we can focus on the movements which are going to help during labour and after your baby is born. Please see our timetable for session times. Once your baby is born AND you have received clearance from your doctor you are more than welcome to continue/join us at our Pre & Post Natal sessions.

Safekeeping Policy

All participants bring personal belongings to the studio under their own reconnaissance and it is therefore their responsibility. Richmond Pilates does not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, immediately report it to a Richmond Pilates staff member.

By joining as a member of Richmond Pilates you are agreeing to receive studio updates and/or important information via email.
All members of Richmond Pilates are expected to uphold a respectful level of conduct.

Social Media/Photographs

We like to take photos from time to time to showcase what we do at Richmond Pilates. These photos can be used on social media platforms, in house or on advertising promotional material. While we would never intentionally use a photo which depicted a client in a negative light we also understand that many people will never like any photo of themselves. By purchasing a package and attending our studio you are agreeing to these photos being taken. If this is not your wish, please notify the photographer at the time and you will be cut from the photo.

For those who see themselves on a social media post, we encourage you to tag yourself or others.