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Cancellation Policy

Cancellations/Rescheduling classes need to be made more than 15 hours prior to your class commencement. We understand sometimes unforeseeable circumstances can arise, but we have to be strict, fair and consistent with all clients therefore no exceptions will be made.

Payment must be made upon booking. To book into a class you must either have pre-purchased sessions in your account or pay at the time of booking into your chosen session.

Out of consideration for your Instructor, other clients, and also for your own safety, the warm-up is an important aspect of each class. Please be aware that if you are more than 5 minutes late for a class, you may not be able to train and will forfeit that class.

Any ‘No Shows’ will result in a forfeit of that class.

 

Trainers and classes are subject to change without notice. Richmond Pilates reserves the right to cancel classes if necessary.

 

Purchasing Policy

All memberships, single sessions and packages have an expiry date for the sessions to be utilised.  No extensions can be given beyond this date.  Any classes not used prior to the  expiry will be forfeited.

Classes are for individual use only and cannot be transferred to another person.

Our Introductory Offers of 6 Classes in 2 Weeks and $10 OFF for First Class are only available to new clients of Richmond Pilates.  Only one option can be purchased once per person. The Introductory Offers are non-refundable nor transferable and will activate from the date of your first class booking.

 

Ability Policy

Pilates Fitness classes may be physically strenuous.  All participants are advised to obtain clearance from their GP or Allied Health person prior to attending any classes.  It is the participants responsibility to inform the instructor of any injuries or conditions which may inhibit their ability to participate.  Exercises may be adapted to assist the participant’s ailment however it is ultimately the responsibility of the participant to reduce or stop any movement which causes pain etc.

All participants must sign the Liability Waiver prior to attending any classes.

 

Pregnancy Policy

Pregnancy is not an illness and Richmond Pilates does not treat it as one.  Women who have previously worked out regularly and consistently are welcome to continue their fitness routine with us throughout their pregnancy. However, ALL pregnant women are required to receive clearance from their GP or Obstetrician first.  Exercises may be adapted, however it is ultimately the responsibility of the participant to reduce or stop any movement which causes discomfort/pain etc.  There will ultimately be exercises performed during the class environment which may not be suitable (usually due to positioning) as the pregnancy develops so a time may come where Solo sessions are more appropriate.  This way the exercises can be tailored to your needs.

Pregnancy is NOT the time to commence a fitness routine if you have not previously been training regularly and consistently.

Once your baby is born AND you have received clearance from your doctor you are more than welcome to join us at our Mums and Bubs sessions.  Bring your baby along (in pram) and keep them close to you while you enjoy your Pilates session.

All participants must sign the Liability Waiver prior to attending any classes.

 

Safekeeping Policy

All participants bring personal belongings to the studio under their own reconnaissance and it  is therefore their responsibility.  Richmond Pilates does not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, immediately report it to a Richmond Pilates staff member.